Refund Policy
Clear guidelines for refund requests and processing procedures
Overview
At Talentri, we're committed to providing exceptional career development experiences through our interactive streaming content platform. We understand that sometimes circumstances change, and we've designed our refund policy to be fair and transparent for all our users.
This comprehensive refund policy outlines the conditions under which refunds may be granted, the process for requesting refunds, and the timeframes involved. Please review this policy carefully before making any purchases, as it forms part of your agreement with Talentri.
Refund Eligibility Criteria
Refunds are available under specific circumstances to ensure fairness for both our users and our content creators. You may be eligible for a refund if you meet the following criteria:
Time-Based Eligibility: Refund requests must be submitted within 14 days of your initial purchase date. This window allows sufficient time to evaluate our content while protecting the integrity of our educational programs.
For learning programs and courses, refunds are available if you've completed less than 25% of the total content. This policy ensures that users who actively engage with our materials and benefit from our educational content contribute fairly to our platform's sustainability.
Technical issues that prevent access to purchased content for more than 48 hours, despite our support team's efforts to resolve them, qualify for full refunds. We're committed to ensuring you receive the educational experience you've paid for.
Refund Process & Timeline
We've streamlined our refund process to make it as straightforward as possible. Here's exactly what happens when you request a refund:
| Payment Method | Processing Time | Account Visibility |
|---|---|---|
| Credit Card | 3-5 business days | 1-2 billing cycles |
| PayPal | 1-3 business days | Immediate |
| Bank Transfer | 5-7 business days | 2-3 business days |
| Digital Wallet | 1-2 business days | Immediate |
Special Circumstances
We recognize that exceptional situations may arise that don't fit our standard refund criteria. In cases of medical emergencies, military deployment, or other significant life changes, we encourage you to contact our support team to discuss your situation.
For subscription-based services, refunds are prorated based on unused time remaining in your billing period. If you've been charged for a service you didn't use due to technical issues on our end, we'll provide a full refund for the affected period.
Important Note: Content that has been downloaded for offline viewing or completed interactive assessments may affect refund eligibility. We review each case individually to ensure fairness while protecting our educational content.
Non-Refundable Items
Certain items and services are not eligible for refunds to maintain the integrity of our educational platform and protect our content creators. These include:
Gift purchases made on behalf of others cannot be refunded by the purchaser after the recipient has accessed the content. However, recipients can request refunds under the same conditions as regular purchases.
One-time consultation sessions or live streaming events that have already occurred are not eligible for refunds. We recommend reviewing session details carefully before booking to ensure they meet your needs.
Custom content creation services or personalized career coaching sessions that have been delivered according to agreed specifications are final sale items.
Account Access & Refunds
When a refund is processed, access to the associated content will be automatically removed from your account. This includes any certificates, progress tracking, or community access related to the refunded purchase.
If you've shared access credentials with others or downloaded content for offline viewing, you're responsible for deleting this material once the refund is processed. Continued use of refunded content violates our terms of service.
For users with multiple active purchases, we'll ensure that only the refunded content access is removed while maintaining your other active subscriptions and purchased materials.
Dispute Resolution
If you disagree with our refund decision, you have the right to escalate your case for additional review. Our senior support team will conduct a thorough secondary review of your request and circumstances.
We maintain detailed records of all user interactions, content access, and purchase history to ensure fair and accurate dispute resolution. This information helps us make informed decisions about refund eligibility in complex cases.
For unresolved disputes, we encourage users to contact us directly before pursuing external dispute resolution methods. Our goal is to find mutually acceptable solutions that reflect our commitment to user satisfaction.
Policy Updates
This refund policy is effective as of January 2025 and may be updated periodically to reflect changes in our services, legal requirements, or industry best practices. We'll notify users of significant policy changes via email and platform notifications.
Users who have active subscriptions or recent purchases at the time of policy changes will be given adequate notice and the option to request refunds if the changes significantly impact their user experience.
We encourage all users to review this policy periodically and contact our support team if you have questions about how policy changes might affect your account or purchases.